The "Sanctuary Delivery" (Shipping)

The Philosophy: We do the hunting; you do the hauls. Our goal is to get your treasures from our doorstep to your sofa with zero social interaction required on your part.

• Speed: We ship fast (usually within 1–2 business days), because we know the anticipation of a package is the only thing getting you through the week.

• The Cost: Shipping is a flat rate—unless you go big. Spend over $50, and the delivery is on us. It’s our "Stay-at-Home" scholarship.

• Tracking: As soon as your haul leaves the nest, we’ll send you a tracking number so you can watch its journey from your screen.

The "No-Stress Rescue" (Returns)

The Philosophy: We want you to love your haul. If a "weirdly specific kitchen tool" arrives and it’s just too weird (or broken), we’ve got your back.

• The Window: You have 30 days from the delivery date to decide if it’s a keeper.

• The Condition: Items should be in their original "I just rescued this" condition. If it’s a collectible, keep the packaging intact—it’s half the fun!

• The Process: To start a return, just Send a Signal (email us). We’ll send you a label. You don't even have to explain yourself—we know sometimes things just don't "vibe" with the sanctuary.

• The Trinket Policy: If you return an item, feel free to keep the Appreciation Trinket. Consider it a consolation prize for having to deal with a return.

The "Oopsie" Clause

If your item arrives looking like it went ten rounds with a feral cat (Damaged in Transit), take a photo of the carnage and send it over immediately. We’ll get a replacement or a refund sorted before you can finish your next Netflix episode.